Effective Date: September 2026
These Terms and Conditions are designed to ensure the highest level of service and safety for all our guests. We ask that you take a moment to familiarise yourself with our policies to help make your experience as smooth and enjoyable as possible. By using our services, you agree to be bound by these terms. If you have any questions or concerns, please don’t hesitate to reach out to a member of our staff for clarification.
Pace Health & Nu Spa reserves the right to update or amend these Terms and Conditions at any time without prior notice. Guests will be bound by the Terms and Conditions in effect at the time of their visit.
1. Treatments
1.1 Treatment Time Adjustments
We understand that unforeseen circumstances may arise, which could require adjustments to your scheduled treatment times. The Spa reserves the right to alter your treatment times on the day of your booking if necessary. We will endeavour to inform you of any changes as soon as possible before your arrival.
1.2 Treatment Duration
Please note that all treatment times include medical consultation, treatment preparation, and set-up, as well as your chosen treatment. We recommend arriving at least 10 minutes before your appointment to ensure timely commencement of your treatment.
1.3 Late Arrivals
If you arrive late, your treatment time may be shortened to accommodate other guests, but the full cost of the treatment/package will still apply.
1.4 Medical Consultation
Your health and safety are our top priorities. A medical consultation is mandatory before all treatments to ensure that the services provided are safe and appropriate for you. If you have any medical conditions, allergies or are pregnant, please notify us at the time of booking.
1.5 Contra-indications
Should any health concerns arise during the consultation that conflict with your chosen treatment, we may need to modify or cancel your booking. This is for your safety and to ensure the best possible treatment outcome.
1.6 Existing Conditions
If you are undergoing medical treatment or taking medication, please consult with your healthcare provider before scheduling any spa treatments to avoid potential risks.
1.7 Pregnancy Guidelines
For expectant mothers, we offer treatments to provide relaxation and care. However, for health reasons: First Trimester (1-12 weeks): No body treatments are offered during this period. From 12 Weeks Onward: treatments are available. Please note that the use of heat facilities, including saunas and steam rooms, is not recommended during pregnancy. If you have any concerns or questions, please ask a member of our Spa Team for advice.
1.8 Postpartum
After delivery, we recommend consulting your healthcare provider before scheduling any treatments, especially if you’ve had a Caesarean section or other complications.
2. Spa Days/Treatments
2.1 Booking & Payment
Full pre-payment is required at the time of booking for all treatments and spa day packages.
2.2 Cancellation & Refund Policy
7-Day Refund Period
Refund requests may be made within 7 days of purchasing the voucher, provided the voucher has not been booked in or redeemed.
After 7 Days
Once 7 days have passed from the purchase date, all vouchers are non-refundable.
Once the Booking is Made
Once the voucher has been used to book an appointment, the cancellation policy applies. If the voucher has been redeemed and booked within 7 days of purchase, the cancellation policy below applies.
Cancellations Within 48 Hours
Cancellations made less than 48 hours before the appointment time will result in the package/treatment being forfeited.
Rescheduling
With at least 48 hours notice, an appointment may be rescheduled to an alternative date within the voucher validity period.
No-Show
Should you fail to show up for your appointment without prior notification, the full treatment or package price will be lost. We advise guests to consider purchasing travel or treatment insurance to cover unforeseen cancellations.
Cancellations from Nu Spa
If we have to cancel a booking due to an event beyond our reasonable control, unavailability of key employees or materials without which we can provide treatments, we will promptly contact you as soon as we become aware and rebook your treatment/package for another day.
3. Children’s Access at Nu Spa
3.1 Children’s Access
We strive to provide a relaxing environment for all guests. While children are welcome, access to the spa is limited to ensure a tranquil atmosphere.
3.2 Supervision
Children under the age of 16 are not permitted to use the spa facilities unless accompanied by an adult at a ratio of 1 adult to 3 children. Entry will be refused if there are more than 3 children to 1 adult. Children in the swimming pool area must be supervised at all times.
3.3 Facility Resctrictions
Age restrictions apply whilst using heat facilities (e.g., saunas, steam rooms). Please refer to the information displayed on site for details.
3.4 Treatments for Children
We do not offer treatments to anyone under the age of 18years.
4. Mobile Phones & Photography for the Comfort & Privacy of All Guests
4.1 Mobile Phones
We kindly request that mobile phones are kept on silent or switched off during your time at the spa to maintain a peaceful environment.
4.2 Photography
No photography is permitted in the changing rooms, treatment areas, or poolside. This is to respect the privacy of all guests.
5. Liability
While we take every precaution to ensure your safety and the protection of your belongings, Pace Health Club & Nu Spa cannot accept responsibility for:
5.1 Damage, Injury, or Loss
We will not be liable for any damage, injury, or consequential loss caused to you or your property unless it is due to the negligence of the company, its employees, or agents.
5.2 Valuables
We strongly advise leaving any valuable jewellery at home. Lockers are available for storing personal items, but we cannot be responsible for items left unattended. Any items left on site will be the responsibility of the client to arrange collection and all costs involved for this.
6. Your Personal Information
Where you have given us any personal information, we only use such personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
7. Information About Us and How to Contact Us
7.1 Pace Health & Fitness Ltd is a company registered in England. Our Head Office is at 4 Cheetham Hill Road, Manchester, M4 4EW.
7.2 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer services team at 0161 837 8377 or by emailing us at fitness.manchester@radissonblu.com.
7.3 If we have to contact you, we will do so by telephone, e-mail, or by post to the contact details you provided at the time of booking, or (if none) such other details as we may have on file for you.