If you’re new to the world of Nu Spa, you’ll no doubt have a number of questions about how your spa visit will go. We want to ensure that from the minute you enter our Spa, you feel relaxed, comfortable and ready to unwind. So, we’ve put together some handy tips to guide you through your spa experience.

AGE POLICY

Please note that you must be 18 years+ for treatments and use any of our facilities.

TREATMENT & USE OF FACILITIES

As part of your visit with us, you will be able to enjoy the use of our fitness/spa facilities – fitness suite, swimming pool, sauna, steam room and relaxation loungers. Depending on how you wish to plan your day, it is completely up to you whether you wish to use the facilities before your treatment, after, or a bit of both. 

TREATMENT TIME

Treatments – If you’re visiting the spa for a treatment only, we ask that you arrive at least 10 minutes before your treatment time. This will ensure that you have plenty of time to check in, complete your treatment consultation and start to unwind before the treatment begins.

MEDICAL QUESTIONNAIRE

Please be aware you will be asked to complete a medical questionnaire form prior to your treatments. Please notify your therapist of any areas of concern. Please make contact with us prior to your arrival if you are undergoing any ongoing treatment / surgery.

If you have any type of medical condition/allergies that could be made worse or that we need to consider during your treatment, please let us know when you book. Certain treatments are not suitable for particular medical conditions, though we may be able to suggest an alternative that works for you.

NEED TO CANCEL?

We understand that plans often change. If you find you’re unable to make your treatment, please let us know 48 hours beforehand. Any cancellations made less than 48 hours, unfortunately, appointments will be lost as we will be unable to refill time allocation on such short notice.  Please note, that you are able to gift your treatment to another person/s in the event of the above with no additional charge.

BODY TREATMENTS AND FACIALS

If you’ve enjoyed a workout in the Health Club, or a dip in the pool before your body treatment, we ask that you shower before your treatment commences. This ensures any sweat, chlorine or chemicals aren’t massaged into your skin. Clean skin also makes for a smoother massage with our selection of oils.

Feeling sleepy? Falling asleep tells us that you’re truly relaxed. So if you fancy a snooze during your treatment, please do go ahead and drift off.

THE NUDITY QUESTION

When preparing for your massage, we ask that you remove all clothing, except for underwear, and get yourself comfortable on the treatment bed, covered by a towel if you prefer.

Your therapist will use draping techniques to keep as much of you covered, with the exception of the individual areas they are working on. This ensures you keep your modesty, and also that our fluffy towels keep you warm and snug.

FANCY A CHAT?

Many guests prefer to enjoy their treatments quietly, listening to the soothing sounds played in our relaxing treatment rooms. For others, they like to enjoy a chat with their therapist. If you’d prefer not to have complete silence, that’s ok. Our therapists are very friendly and always happy to chat with you or leave you in peace. They’ll simply follow your lead.

PREGNANCY & TREATMENTS

Please be aware, that under no circumstances do we conduct treatment to any of our clients in the first trimester of pregnancy.  During the second and third trimester, your well-deserved treatments will be adapted accordingly.

IT’S A PHONE-FREE ZONE

Whilst of course, you’ll want to catch up on emails, chat with friends and share your pictures on Instagram, we live by the ethos that if you’re tapping away at a tiny screen, you’re not fully relaxing. So, we ask that mobile phone usage is limited.

GUESTS

We work hard to create a sociable, but relaxing atmosphere during your visit.  However, we are unable to control the behaviour of others and therefore, if something or someone is affecting your day with us, please inform a member of our team and we will do whatever possible to rectify this.

FOOD & DRINK

Please may we kindly ask that our lovely clients refrain from bringing their own refreshments, in particular alcohol.  Clients found consuming their own alcohol on the premises will be politely asked to leave.  If you fancy an alcoholic drink as part of your day, feel free to head to our hotel bar area where you will be welcomed!

PARKING

Please note, the car park post code is M90 3RA.  Parking is subject to availability. We advise you to research the car park location prior to your treatment with us and also any local alternative car parks, as there are many that can be found within walking distance.

We very much look forward to your visit.